Shipping policy

Thank you for choosing VEJA-STOREUSHOP. This policy outlines our shipping procedures and what you can expect after placing an order for our sustainable sneakers.

Order Processing
All orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays) after we receive your order confirmation. You will receive an email notification once your order has been processed and prepared for shipment.

Shipping Partners & Delivery
We partner with trusted global and local logistics carriers to deliver your order reliably and efficiently. Once your order ships, you will receive a separate email containing your tracking number and a link to monitor your package’s journey.

The estimated transit time after shipment is between 6 and 12 business days to most international destinations. Please note that this is an estimate, and actual delivery times may occasionally be affected by factors beyond our control, including customs clearance procedures, local postal delays, weather, or regional holidays.

Shipping Destinations
We currently offer shipping to a wide range of countries worldwide. If you have a question about shipping to your specific location, please contact us before placing your order at support@veja-storeushub.com.

Import Duties & Taxes
For international orders, please be aware that your country may impose import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We are unable to estimate these fees, as they vary by country. We recommend contacting your local customs office for more information.

Sustainable Packaging Commitment
In line with our core values, every order is packaged with care using recycled, recyclable, and/or biodegradable materials. We continuously strive to minimize our environmental footprint throughout the shipping process.

Missing or Lost Packages
While rare, if your tracking information shows that your package was delivered but you have not received it, please first check with your household members, neighbors, or building reception. If the package remains missing, contact your local postal carrier directly using the provided tracking number. If you are unable to resolve the issue, please email us at support@veja-storeushub.com within 14 days of the marked delivery date, and we will work with the carrier to assist in the investigation.

Contact Us
For any questions regarding your order's shipment, please do not hesitate to reach out to our dedicated support team. We are here to ensure a smooth and transparent delivery experience for you.

Email: support@veja-storeushub.com

Thank you for supporting our mission to make a statement with every step.