Refund Policy

At VEJA-STOREUSHOP, we are committed to your complete satisfaction. Our Refund Policy is designed to be clear, fair, and aligned with our values of reducing waste and promoting conscious consumption.

Eligibility for Refunds
To be eligible for a refund, your item must be:

  • Unworn and in its original condition.

  • In the original, undamaged packaging with all tags attached.

  • Returned within 30 days of the delivery date.

Non-Refundable Items

  • Items that show signs of wear, damage, or are not in resalable condition.

  • Items returned after the 30-day window.

  • Items that do not include original packaging and tags.

How to Initiate a Return & Refund

  1. Contact Us: Email our support team at support@veja-storeushub.com within 30 days of delivery. Please include your order number and reason for the return.

  2. Authorization & Instructions: We will review your request and, if eligible, provide you with a Return Authorization and instructions for shipping the item back to us.

  3. Ship Your Return: Once approved, please securely pack the unworn sneakers in their original box and mail them using the provided instructions. We recommend using a trackable shipping service.

Refund Processing

  • Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days.

  • Please note that your bank or payment provider may require additional time to credit the refund to your account.

Exchanges
We currently offer refunds rather than direct exchanges. For the quickest way to get a different size or style, please initiate a return for a refund and place a new order on our website.

Sustainability at the Heart of Our Returns
True to our mission, we never discard or destroy returned items. All sneakers that pass our quality check are professionally cleaned and restocked. Items that cannot be resold are directed to our network of charity partners or responsible recycling programs, ensuring they find a new purpose and stay out of landfills.

Damaged or Defective Items
In the rare case you receive a damaged or defective product, please contact us immediately at support@veja-storeushub.com with photos of the issue. We will arrange a replacement, repair, or refund and provide a prepaid return label.

Questions
If you have any questions about our Refund Policy, please do not hesitate to contact us. We are here to help.

Our Promise
This policy is part of our commitment to providing you with a transparent and responsible shopping experience, where quality, customer care, and environmental stewardship go hand in hand.